Avertas energy is subject to the Privacy Act 1988 (Cth) (Privacy Act). This policy explains how we handle personal information relating to individuals to ensure that we meet our obligations under the Act.
In this policy the expressions “we”, “us” and “our” are a reference to Avertas energy.
The expressions “you” and “your” refer to each and every individual whose personal information we may handle from time to time.
The expression “personal information” has the same meaning as in the Privacy Act.
Any reference to us assuming an obligation under the Privacy Act or other privacy legislation can be interpreted as a reference to us also procuring our subcontractors to undertake a reciprocal obligation to the extent relevant.
Types of information collected
The personal information that we may collect include names, addresses and contact information (such as telephone number, mobile number and email address) that you provide to us.
Generally, we do not collect sensitive information from you unless we are required to do so by law or where you give us consent to do so. Sensitive information includes:
- health information;
- genetic information;
- biometric information; and
- information or an opinion about an individual’s race, political opinions, religious beliefs, sexual orientation or practices, criminal record, membership of a professional or trade association, membership of a trade union.
Method of collection
We collect personal information about you directly from you unless it is unreasonable or impracticable for us to do so. Circumstances where we may collect personal information from you through third party sources include where we collect your personal information from your employer or organisations with whom you have dealings.
Information will generally be collected from the following sources:
- the website and social networking services such as Facebook, YouTube and Twitter;
- telephone (eg the Community Information Line); and
If you provide personal information to us about someone else (eg someone with whom you have business dealings), you must ensure that:
- you are entitled to disclose that personal information to us; and
Purposes of collection
We collect personal information which is reasonably necessary for us to:
- provide you updates on the Waste to Energy project and Avertas energy generally;
- respond to queries received through the website or by telephone;
- provide educational materials or information;
- fulfil our legal obligations; and
- facilitate any other purpose related to our Kwinana energy facility.
Use and disclosure
We may use or disclose personal information for the purposes (primary purpose) outlined in the ‘Purposes of collection’ section above.
We may also use or disclose personal information for a purpose other than a primary purpose (secondary purpose). Circumstances where we may use personal information for a secondary purpose include where:
- an individual has consented to a secondary use or disclosure;
- an individual would reasonably expect the use or disclosure for the secondary purpose and:
- for non-sensitive information, the secondary purpose is related to the primary purpose of collection; or
- for sensitive information, the secondary purpose is directly related to the primary purpose;
- the use or disclosure is required or authorised by or under an Australian law or a court/tribunal order; and
- we reasonably believe that the use or disclosure is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body.
For example, a secondary purpose might include us disclosing your personal information to third party contractors (such as outsourced and cloud service providers) who may be unable to avoid accessing personal information while providing technical or other support services to us.
We will not use or disclose personal information for the purposes of direct marketing to you unless:
- you have consented to receive direct marketing materials; or
- you would reasonably expect us to use your personal details for this purpose; or
- we believe you may be interested in the material but it is impractical for us to obtain your consent.
In every instance, we will ensure that our direct marketing material incorporates an option for you to elect to receive no further such communications.
Storage of data and overseas disclosure
Typically, we will store personal information in databases controlled by us or third party providers, including Mailchimp. Where personal information is stored by a third party, it may be stored in countries outside of Australia such as the United States. In these circumstances, we will take reasonable steps to ensure that the overseas recipient complies with a law that is substantially similar to the Australian Privacy Principles in the Privacy Act.
Personal data may be sent offshore to related bodies corporate, as permitted by the Privacy Act, which are located in the United States of America, Canada, or European countries.
In addition, it is possible that we, or our subcontractors, will utilise cloud technology in connection with the storage of personal information, and it is possible that this may result in off-shore storage.
It is not practicable for us to specify in advance the location of every service provider with whom we deal. It is possible that information will be transferred to a jurisdiction where you will not be able to seek redress under the Privacy Act and that does not have an equivalent level of data protection as Australia. We will not be accountable for how these overseas recipients handle your personal information. By providing your personal information to us, you consent to our disclosure of your personal information to these parties. If you have any concerns regarding the transfer of your personal information overseas please contact us using the details provided below.
We will take reasonable steps to protect the personal information which we hold from misuse or loss and from unauthorised access, modification or disclosure. We will destroy or de-identify personal information once we no longer require it for our business purposes.
When using our website you should be aware that no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect such information, we do not warrant the security of any information that you transmit to us over the Internet and you do so at your own risk.
From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website. You may obtain a copy of our current policy from our website or by contacting us on
the details below. It is your responsibility to check the website from time to time in order to determine whether there have been any changes.
Access, correction and further information
We will take such steps as are reasonable to ensure that the personal information which we collect remains accurate, up to date and complete.
We will provide you with access to your personal information held by us unless we are permitted under the Privacy Act to refuse to provide you with such access. Please contact us via the details below if you:
- wish to have access to the personal information which we hold about you;
- consider that the personal information which we hold about you is not accurate, complete or up to date; or
- require further information on our personal information handling practices.
There is no charge for requesting access to your personal information but we may require you to meet our reasonable costs in actually providing you with access.
If you consider that the information which we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps, consistent with our obligations under the Privacy Act, to correct that information if you so request.
We will respond to all requests for access and/or correction within a reasonable time.
If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should advise us via the above contact details.
If you remain unsatisfied with the way in which we have handled a privacy issue, we suggest you approach an independent advisor or contact the Office of the Australian Information Commissioner for guidance on alternative courses of action which may be available. We will provide our full cooperation in the event that you elect to pursue this course of action.
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